Visual Concepts and 2K Games have released NBA 2K23 as a basketball simulation video game that’s witnessed a growing number of active players within a very short period since it launched in September 2022. However, many players are experiencing NBA 2K23 crashing issues on PS4, PS5, Xbox One, and Xbox Series X/S Consoles.
If you’re facing the same during startup or gameplay, follow this troubleshooting guide to resolve this issue. We can’t deny that titles are too buggy and full of errors, including server errors, crashes, black screen issues, graphical glitches, lags, stutters, frame drops, etc. Meanwhile, it’s expected that there can be server-related issues as well.
Fix: NBA 2K23 Crashing on PS4, PS5, or Xbox One, Series X/S Consoles
So, without further ado, let’s jump into the guide below.
1. Check System Updates
Before getting into other workarounds, checking for system updates on the PlayStation or Xbox console is recommended. Sometimes an outdated system build can cause several issues.
For PlayStation:
- Go to the Settings menu on the PlayStation console.
- Select System Software Update > Make sure to check for available updates and follow the on-screen instructions to complete the update process.
- Once done, reboot the system to apply changes.
For Xbox:
- Press the Home button on the Xbox console to open the Dashboard menu.
- Select Settings from the bottom of the menu > Select All Settings.
- Choose to System > Select Updates.
- Select Update Console (if available) > Follow the on-screen prompts to complete the update process.
- Once done, make sure to restart the console to apply changes.
2. Delete Saved Game Data (PS4/PS5)
Well, corrupted or missing game data can also cause multiple issues with the crashing on the PlayStation console. We recommend you delete the saved game data on the PS4/PS5 console to check for the issue.
- Go to the Settings menu > Select Storage.
- Choose Saved Data > Select NBA 2K23.
- Press the Options button on the controller > Select the saved game data files (one or multiple).
- Hit Delete and confirm the task to complete it.
- Once done, make sure to reboot the console to apply changes.
The NBA 2K23 game locally saved data will be deleted from your PlayStation console. But don’t worry. Since you’re online, all saved game data will be there.
This should fix NBA 2K23 Crashing on PS4, PS5, or Xbox Consoles.
3. Rebuild Database (PS4/PS5)
Rebuilding the database on your PlayStation console can quickly resolve potential issues or errors. To do so:
- Switch off your console completely. Unplug the power cable from the console and wait for around 2-3 minutes.
- Now, plug in the power cable, and turn it on to clear the Cached Data automatically from the system.
Check whether this issue has been fixed with the NBA 2K23 game. If not, follow the next steps below.
- Now, press and hold the Power button on the PlayStation console until you hear 2 beeps. [The second beep will sound after seven seconds]
- The console will boot in Safe Mode > Connect the controller to the USB with the console and press the PS Button on the controller.
- Next, you’ll get an option called ‘Rebuild Database.
- Select Rebuild Database and confirm the task.
- It may take some time, depending on the hard drive data size. Have some patience.
- Once done, reboot the system normally.
4. Reinstall NBA 2K23
If in case, the crashing problem persists with the NBA 2K23 game, then make sure to uninstall and reinstall the game on the console. It should gonna fix the issue. To do so:
For PS4/PS5:
Go to Settings > Select Storage.
Select the NBA 2K23 game from the list and then Hit Delete.
Once the game is deleted, download and install it from the respective store.
Press the Xbox button on the controller to open the Guide menu.
Select My games & apps > Hit See all > Choose Games.
Then select the Ready to install tab > Select Queue.
Select the NBA 2K23 game that you’re trying to reinstall.
Now, press the Menu button on your controller.
Select Manage game & add-ons or Manage app.
Choose NBA 2K23 > Select Uninstall all.
Make sure to select Uninstall all to confirm the task.
Wait for the uninstallation process to complete.
Reboot the system to apply changes.
Then press the Xbox button on the controller to open the Guide menu again.
Hit My games & apps > Select See all > Go to Games.
Select the Ready to install tab > Hit Install for NBA 2K23.
Wait for the installation process, and then restart the console.
This method may help you to fix NBA 2K23 Crashing on PS4, PS5, or Xbox Consoles.
5. Reset the Console
If none of the workarounds come in handy for you, try performing the factory reset to your console to check for the issue.
- Go to the Settings menu on the PlayStation console.
- Select the ‘Initialization’ tab > Select ‘Initialize PS4’ or ‘Initialize PS5’.
- From the next page, choose ‘Full.’
- Your PlayStation 4/5 will automatically start wiping itself to restore the factory defaults. This process may take a couple of hours, depending on the installed data on the storage.
- Let the process be completed. Once done, make sure to reboot the system.
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- Press the Xbox button on the controller to open the Guide menu.
- Select Profile & system > Go to Settings > Select System.
- Go to Console info > Select Reset console.
- You’ll get a prompt like Reset your console.
- Here you should select Reset and remove everything. [This will delete all user data, including accounts, saved games, settings, all installed apps & games, etc.]
- Although you can choose to Reset and keep my games & apps, it may not resolve the issue in most cases.
- After you select the option, your Xbox console starts deleting and resetting the system to the factory default settings.
- Wait for the process to get completed, then reboot the console.
That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.
- Although you can choose to Reset and keep my games & apps, it may not resolve the issue in most cases.
